At Tradies Bookkeeping, we don’t just do bookkeeping. We help tradies and small business owners get control over their finances, stay on top of their priorities, and make better decisions with confidence. But how do we do that?

We start with our core values – the five things we live and work by every day.

These aren’t just feel-good statements on a poster. They guide every call, every BAS, every follow-up email. And recently, we ran a client survey to find out if these values are making a difference. The results were clear.

📊 What Our Clients Told Us
We asked our clients for honest feedback- what’s working, what’s not, and what we could do better. Here’s what they said:

✔️ 100% of respondents were “very satisfied” with our services.
No one chose “satisfied,” “neutral,” or anything below that. Every single response was top of the scale.

✔️ 100% said no improvements were needed.
We asked what we could do better- on accuracy, communication, timeliness, understanding of their industry, and our software and tools. Every single client selected “No improvements needed.”

✔️ 92% said they’d happily refer us to others.
One person hadn’t worked with us long enough to say, and no one said they wouldn’t recommend us.

And the written feedback? Here’s just a sample:

“No, I am super happy. Thank you!!”
“Love working with Tradies Bookkeeping!!”
“We really appreciate how reactive you are, and I always feel we’re on top of our priorities.”
“Bettina, you are AMAZING! We wouldn’t have the clarity and intel into our financial position without your support.”

💡 So Why Are These Results So Strong?
It comes back to our core values:

🔎 We’re all about the details
Bookkeeping isn’t just about data entry – it’s about spotting issues before they become expensive mistakes. We’re thorough and accurate, always.

⏰ We’re early, not just on time
We don’t cut it fine with deadlines. Whether it’s your BAS, payroll, or monthly reports, we aim to deliver ahead of time – so you’re never left chasing us.

📞 We’re easy to reach and quick to respond
Clients tell us how much they value our communication. If you’ve ever waited days to hear back from a bookkeeper, you’ll know how frustrating that is. We’re different.

✅ We get things sorted before you ask
We’re proactive. If we spot something off in Xero or see a better way to do things, we’ll raise it. You won’t need to chase us – we’re already on it.

🆘 We’re here to help, not judge
Always working by these core values truly sets us apart. A lot of our clients come to us behind on their books, stressed, or unsure where to start. And that’s okay. We’ve helped businesses who were years behind and completely overwhelmed. No lectures. No judgement. Just support, guidance, and a clear way forward.

We were recently referred a painting company who hadn’t done their books in years. Their previous bookkeeper had to step away because they couldn’t get the information they needed. But we didn’t walk away. We stepped in and helped them catch up to give them more control and clarity That’s what “help, not judge” looks like in real life.“

📌 Bookkeeping for Tradies and Small Business Owners
If you’re looking for reliable bookkeeping services, we’re here to make your life easier – not more complicated. Whether you’re a tradie, a subcontractor, or a small business using Xero, we understand your world and how to keep your finances running smoothly.

Our team knows the trades, we know small business, and we know how to keep your books clean, current, and compliant.

✅ Ready to work with a bookkeeper who gets it?
Let’s have a chat – no pressure, no judgement. Just straightforward, bookkeeping support you can count on.

P.S. We’ve found that sticking to our core values not only helps us deliver the best for our clients, but it also builds strong, lasting relationships. What core values drive your business? How have they helped you connect with your clients and grow? Feel free to reach out to us at bettina@tradiesbookkeeping.com.au or 0424 467 921 – we’d love to hear your thoughts! 😊