Want clients who keep coming back and sending more business your way? Here’s the go-to strategy to keep ‘em happy and make your life easier! 👇
1️⃣ Clear and Honest Communication – Be upfront and keep clients in the loop about time, costs, and any changes. Nobody likes a surprise bill! 📅💲
2️⃣ Deliver Top-Notch Quality – Every detail counts. When you leave, make sure the job’s done right. Quality work = quality referrals, simple as that! 💯🔨
3️⃣ Personal Touch – A quick follow-up text shows you care about more than just the job. Small gestures make a big impact and help you stand out! 💬👍
4️⃣ Respect Their Space – Keep the site tidy, and they’ll remember you for it. A clean workspace = happy clients and a great rep. 🧹✨
5️⃣ Stay on Top of Your Bookkeeping – Accurate, timely invoices make a difference. Being organised with your finances not only keeps clients informed but also makes it easier for you to track your profits and manage taxes at the end of the year! 📒💰
6️⃣ Be Reliable & Punctual – Show up when you say you will. Punctuality builds trust, and trust brings repeat business. 🚗⏱️
Happy clients mean repeat biz and more referrals! 👌 Make your reputation work for you!
P.S. Need to talk with someone about improving your customer experience? Feel free to reach out on 0424 467 921 or bettina@tradiesbookkeeping.com.au